Terms of Service

Effective Date: October 20, 2025

These Terms of Service (“Terms”) govern your use of orangecountyapostilleandnotary.com and the services offered by Orange County Apostille & Notary (“we,” “us,” “our”). By using our website or services, you agree to these Terms. If you do not agree, please do not use our website or services.

1) Services

Notary services in accordance with California law.
Apostille and authentication facilitation.
Document handling, scheduling, and related support services.

We are a private service provider and are not a government agency.

2) No Legal Advice

We are not attorneys and do not provide legal advice. Nothing on our website, in our messages, or during service should be treated as legal advice. If you need legal guidance, please consult a licensed attorney.

3) Document Responsibility

You are responsible for the accuracy, completeness, and legality of the documents you provide. We may refuse service if a document appears incomplete, suspicious, fraudulent, or outside the scope of services we are legally allowed to provide.

4) Notary Requirements

Valid acceptable government-issued identification is required when notarization is needed.
Signers must personally appear, be willing, and appear aware of what they are signing.
We follow California notarial rules and fee limits.

5) Appointments

By appointment only: Office visits and service appointments must be scheduled in advance.
We make reasonable efforts to honor scheduled times, but delays may occur.
Mobile service, when available, may involve additional travel, timing, parking, toll, wait-time, or access-related charges.

6) Fees, Payments, and Refunds

Prices may vary depending on the service, document type, destination, shipping, travel, timing, or agency requirements.
Quotes and estimates are provided for convenience and may change if details change.
Payment is due at the time of service unless otherwise agreed in writing.
Government fees, shipping fees, courier fees, and other third-party costs are generally non-refundable once used or submitted.
Notary fees are generally non-refundable once the notarial service has been completed.
If a chargeback is filed for services properly rendered, we may respond with supporting records and documentation.

7) Processing Times

Processing times for apostille, authentication, legalization, shipping, and related services are not guaranteed. Government agencies, consulates, couriers, and other third parties may delay, reject, or change processing without notice.

8) Shipping and Handling

If shipping is requested, we may use third-party carriers. We are not responsible for shipping delays, carrier errors, or loss or damage caused after the package has been accepted by the carrier. Please make sure shipping addresses are correct before submission.

9) Website Use

You agree not to misuse the website or attempt to interfere with its operation or security.
You may not copy, reproduce, or reuse website content, branding, or design without permission.

10) Privacy

Your use of the website is also subject to our Privacy Policy.

11) Warranties and Liability

Our website and services are provided “as is” and “as available.”
We do not guarantee that services will be uninterrupted, error-free, or accepted by any agency or third party.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages.
Our total liability for any claim will not exceed the amount paid for the specific service involved.

12) Indemnification

You agree to indemnify and hold harmless Orange County Apostille & Notary and its owners, employees, contractors, and representatives from claims, losses, damages, or expenses arising from your documents, your use of the website or services, or your violation of these Terms or applicable law.

13) Third-Party Services

We may rely on third-party services such as payment processors, couriers, software providers, or government agencies. We are not responsible for their actions, policies, availability, or delays.

14) Changes to These Terms

We may update these Terms from time to time. Any changes become effective when posted on this page with a revised effective date.

15) Governing Law

These Terms are governed by the laws of the State of California. Any dispute relating to these Terms or our services shall be brought in Orange County, California, to the extent permitted by law.

16) Contact

Orange County Apostille & Notary
Santa Ana, California
info@ocnotary.com
949-685-7222